Paul Lemberg shared this delegation process with Stompernet attendees in Atlanta earlier this afternoon.
There are five steps for effective delegation, all of them necessary.
1. What is being promised – get really clear on this.
2. The Conditions for Satisfaction – ie the acceptance criteria
3. Milestones, if the task is more than about a month in duration.
4. When will it be complete – get agreement.
5. How will we communicate on progress, and how often?
He also suggested guidelines for feedback for the delegation. Paul suggested you ask the following questions to the person to whom you delegate, each time you communicate.
1. What is working?
2. What’s not working?
3. What’s missing – what do you need?
4. What’s next?
